SWAT is committed to protecting the personal data of all users who interact with our AI-powered warehouse network platform. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website, dashboard, APIs, and related services.
This policy applies to brands, warehouse owners, partners, and all visitors who access the SWAT platform. We process personal data in compliance with applicable data protection laws, including the Taiwan Personal Data Protection Act and, where applicable, the EU General Data Protection Regulation (GDPR).
What information do we collect?
We collect account information when you register, including your name, email address, phone number, company name, job title, and billing details. For warehouse owners joining our alliance or partner programs, we may also collect business registration documents, facility addresses, and operational certifications.
As you use the SWAT platform, we collect operational data including inventory records, order details, shipping information, warehouse utilization metrics, and fulfillment performance statistics. This data is essential for delivering our AI-driven warehouse management, order management, and decision support services.
We automatically collect technical data when you interact with our platform, including your IP address, browser type and version, operating system, device identifiers, access timestamps, and referring URLs. We may also receive data from third-party logistics partners, e-commerce platforms, or payment processors that you have authorized to integrate with SWAT.
How do we use your information?
We process your personal data for the following purposes: providing and operating the SWAT platform and its services; managing your account and subscription; processing orders and coordinating fulfillment across our warehouse alliance network; generating analytics and performance reports through our AI-driven tools.
We also use your information to communicate service updates, security alerts, and support responses; to improve and develop new platform features based on usage patterns; to ensure compliance with legal obligations and enforce our terms of service; and to protect against fraud, unauthorized access, and other security threats.
The legal bases for processing your data include: performance of a contract (delivering services you have subscribed to), legitimate interests (improving our platform and ensuring security), legal obligations (tax and regulatory compliance), and consent (marketing communications, which you can opt out of at any time).
Do we use cookies and other tracking technologies?
Yes, we use cookies and similar tracking technologies on our platform. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please refer to our dedicated Cookie Policy page. In summary, we use strictly necessary, analytics, functional, and marketing cookies to operate and improve the SWAT platform.
How long do we keep your information?
We retain your personal data for as long as necessary to fulfill the purposes described in this policy. Account and profile data is kept for the duration of your active relationship with SWAT plus 3 years for legal and audit purposes. Operational data such as inventory records, order history, and fulfillment logs is retained for 5 years to meet regulatory and compliance requirements. Technical logs and analytics data are retained for 12 months before being anonymized or deleted.
How do we keep your information safe?
We implement robust security measures to protect your data, including TLS encryption for all data in transit, AES-256 encryption for data at rest, role-based access controls, and multi-factor authentication for platform access. Our team undergoes regular security training, and we maintain incident response procedures to address potential breaches. SWAT conducts periodic security audits and works toward SOC 2 compliance across our infrastructure.
What are your privacy rights?
Depending on your jurisdiction, you may exercise the following rights: the right to access your personal data and obtain a copy; the right to rectify inaccurate or incomplete information; the right to erasure of your data under certain conditions; the right to data portability in a machine-readable format; the right to restrict or object to certain types of processing; the right to withdraw consent at any time for consent-based processing; and the right to lodge a complaint with a supervisory authority.
How can you contact us about this policy?
For privacy-related inquiries, data access requests, or concerns about how your personal data is handled, please contact our Data Protection team through any of the following channels. We will respond to all valid requests within 30 days.
- Email our Data Protection Officer at [email protected] for all privacy-related requests.
- Submit a data subject request through the contact form on our website at swatai.inc/contact.